Privacy Policy

Information We Collect

Personal Information

When you register for our platform, we collect information that identifies you personally. This includes your name, email address, phone number, and billing information when you enroll in our programs. We also collect information about your location if you're accessing our services from Kazakhstan or other regions.

Learning Data

As you progress through our AR/VR courses, we track your learning journey to provide personalized experiences. This includes course completion rates, quiz scores, time spent on modules, and your interactions with virtual environments. We believe this data helps us improve your learning experience, though we understand some might find detailed tracking concerning.

Technical Information

Our platform automatically collects certain technical data about your device and browsing behavior. This includes your IP address, browser type, device specifications, and how you navigate through our site. For AR/VR functionality, we may also collect information about your headset model and performance metrics.

How We Use Your Information

Data Sharing and Third Parties

We work with trusted service providers who help us deliver our educational content and maintain our platform. These partners include cloud storage providers, payment processors, and analytics services. Each partner is bound by strict confidentiality agreements and can only access the minimum data necessary for their services.

Educational Partners

When you participate in courses developed in collaboration with educational institutions or industry partners, we may share relevant progress information with these organizations. This sharing is always disclosed upfront and requires your explicit consent.

Legal Requirements

In rare circumstances, we may be required to disclose your information to comply with legal obligations, court orders, or government requests. We will always notify you of such requests unless legally prohibited from doing so.

Your Rights and Choices

You have significant control over your personal information on our platform. These rights reflect our commitment to transparency and your digital autonomy.

Access and Correction

You can access and update your personal information at any time through your account settings. If you notice any inaccuracies in your data, please contact us immediately so we can correct them. We aim to respond to all data access requests within 72 hours.

Data Portability

You have the right to request a copy of your personal data in a commonly used electronic format. This includes your learning progress, course completions, and account information. We provide this data free of charge and typically deliver it within one week of your request.

Deletion Rights

You can request deletion of your personal information, though this may affect your ability to access certain platform features. We retain some information for legal compliance purposes, but we'll delete everything else within 30 days of your request.

Data Security and Protection

We implement multiple layers of security to protect your information. Our platform uses industry-standard encryption for data transmission and storage. All sensitive information is encrypted both in transit and at rest using AES-256 encryption.

Access Controls

Only authorized Skillgrove employees can access your personal information, and they can only access what's necessary for their job functions. We maintain detailed logs of all data access and regularly audit these logs for any suspicious activity.

Regular Security Audits

We conduct quarterly security assessments and penetration testing to identify and address potential vulnerabilities. Our security measures are continuously updated to address emerging threats and maintain the highest standards of data protection.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account information and learning progress are typically retained for the duration of your active enrollment plus two years afterward.

Automatic Deletion

If your account remains inactive for more than three years, we automatically delete most of your personal information. We send multiple notifications before any deletion occurs, giving you ample opportunity to reactivate your account if desired.

Legal Compliance

Some information may be retained longer for legal compliance purposes, such as payment records for tax obligations or records required by educational regulatory bodies. These retention periods are clearly defined and strictly limited to what's legally required.

International Data Transfers

As a platform serving users internationally, including those in Kazakhstan, we sometimes transfer personal information across borders. All international transfers are conducted under appropriate legal frameworks and with adequate safeguards to protect your privacy rights.

When we transfer data outside your country of residence, we ensure the receiving country has adequate privacy protections or we implement additional contractual safeguards to maintain your privacy rights.

Children's Privacy

Our platform is designed for adult learners and professionals. We do not knowingly collect personal information from children under 16 years of age. If we discover that we have inadvertently collected information from a child, we will delete that information immediately.

If you believe we have collected information from a child, please contact us immediately so we can address the situation promptly and appropriately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and prominently display the changes on our platform.

We encourage you to review this policy periodically to stay informed about how we're protecting your information. Your continued use of our platform after any changes indicates your acceptance of the updated policy.